How do trust networks affect knowledge worker productivity?

Peter Drucker, in his book Management Challenges for the 21st Century, set forth a general theory for knowledge worker productivity that we distill in the figure below. At every meaningful juncture of the day, knowledge workers must answer two essential questions: Who owes me what types of interaction, information, experience, fulfilled how? And, I owe to whom what types of interaction, information, experience, fulfilled how?

Two Essential Questions Frame Knowledge Worker Productivity



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Two essential questions characterize what knowledge workers produce: answers and requests for answers. The cycle times associated with the production of answers and requests for answers define the productivity of knowledge workers.